Frequently Asked Questions

Everything you need to know about LinkRx's home care services

General Information

LinkRx is a health technology company transforming home care and companionship services through integrated, person-centered solutions. We combine compassionate human connections with smart digital tools that enhance coordination, communication, and peace of mind for families. Serving communities across Metro Vancouver—including Burnaby, Surrey, White Rock, Langley, Coquitlam, and Richmond—LinkRx connects families with trusted caregivers and companions who deliver personalized support, from social engagement to specialized care assistance.

LinkRx has been serving the Metro Vancouver community with dedication and innovation, building strong relationships with families, seniors, and care facilities. Our continued focus on quality care, meaningful connections and digital integration has made us a trusted name in home care and companion support in British Columbia.

We proudly serve Metro Vancouver and surrounding areas, including Burnaby, Surrey, White Rock, Langley, Coquitlam, Richmond, Delta, and nearby communities. Whether in private homes or care facilities, we’re available 24/7 to meet your care needs wherever you are.

LinkRx stands out through our personalized approach to care, combining compassionate caregiving with innovative technology. Our secure digital platform simplifies scheduling, progress tracking, and communication between families, caregivers, and coordinators—ensuring transparency and peace of mind. We also take great care to match companions with clients based on personality, interests, and needs. At LinkRx, technology enhances care—it doesn’t replace it.

Yes. LinkRx integrates digital tools to make home care smarter and more connected. Families can access visit notes, care updates, and communication tools that keep everyone informed and involved in their loved one’s care in real time.

Services & Care

LinkRx offers a comprehensive range of home care and companion services, including: • Companionship and social engagement • Personal care assistance • Medication reminders and coordination • Light housekeeping and meal preparation • Transportation and accompaniment to appointments • Dementia and Alzheimer's support • Respite care for family caregivers • Daily activity and errand assistance All services are customized and personalised to meet each client's unique needs.

While we specialize in senior care, LinkRx also supports all ages—including individuals with disabilities, those recovering from surgery, or anyone requiring temporary or ongoing support at home.

Absolutely. Care needs often evolve, and LinkRx’s flexible system allows you to adjust the frequency, duration, or type of services anytime. Your personalized care plan remains adaptable to ensure it continues to meet your needs effectively.

No. You don’t need a prescription or authorization to start care. You have full flexibility to choose the services you need and when to begin. If required, LinkRx provides documentation for insurance or reimbursement.

Yes. LinkRx caregivers provide medication reminders and coordination support, helping clients stay on schedule and keeping families informed through regular updates. For medical administration, we engage qualified nursing providers when specialized care is needed. In South Surrey, LinkRx also partners with City Med Pharmacy to offer at-home medication delivery and coordination, ensuring seamless access to prescriptions and continued health support right from the comfort of home.

Caregivers & Companions

Yes. Every LinkRx caregiver undergoes a comprehensive screening process, including criminal background checks, vulnerable sector screening, reference verification, and skill assessments. We ensure that all caregivers are qualified, compassionate, and committed to excellence in care.

We strive for consistency by assigning the same caregiver whenever possible. Building familiarity and trust is vital for meaningful care. If a regular caregiver is unavailable, we ensure a pre-introduced replacement who understands your preferences and care plan.

Yes. During your initial meet-and-greet consultation, we match you with caregivers based on your personality, interests, and care needs. You can request a change anytime—our priority is ensuring the right fit for every family.

Yes. All LinkRx caregivers are fully insured and bonded. We maintain general and professional liability coverage for your peace of mind and protection.

Yes. Our diverse team speaks multiple languages, including Cantonese, Mandarin, Punjabi, Hindi, Tagalog, and more. We do our best to match clients with caregivers who share their language and cultural background.

Booking & Scheduling

Getting started is simple! Call +1 (604) 338-3098 or email contact@linkrx.ca to schedule a free, no-obligation consultation. You can also complete our family intake form to get started. We’ll discuss your care needs, explain pricing and services, and design a personalized care plan. Care can usually begin within a few days.

Yes. LinkRx offers maximum flexibility. Whether you need a few hours a week or 24/7 care, we adjust our services to your schedule and evolving needs.

We do our best to accommodate last-minute care requests. Our 24/7 operations and digital scheduling tools make it possible to arrange support quickly when urgent needs arise.

No. LinkRx offers flexible, commitment-free care options. You can start with a trial period and continue only as long as you need our services.

Costs & Payment

Service costs vary based on care type, duration, and client needs. We provide transparent pricing during your free consultation and create a plan that fits your budget. For a detailed rate sheet, contact +1 (604) 338-3098.

Some LinkRx services may be covered by private or long-term care insurance, Veterans Affairs, BC Home Support, or other programs. We provide all required documentation to help with claims or reimbursements.

You’ll receive an itemized invoice—typically weekly or bi-weekly—after services are rendered. Payments are processed through LinkRx (never directly to the caregiver) by credit card, bank transfer, or cheque. No hidden fees.

Yes. Many clients use HSA or FSA funds for eligible services. LinkRx provides detailed receipts that meet documentation requirements.

Safety & Privacy

We strictly follow federal and provincial privacy laws, including PIPEDA. Your personal and health data are encrypted and securely stored within our digital system—accessible only to authorized caregivers and coordinators involved in your care.

LinkRx uses digital time-tracking and verification tools to confirm every caregiver visit. Families receive service notes from every visit, can verify time logs and service records through our secure system, ensuring complete transparency.

All caregivers are trained in emergency response. They will immediately contact emergency services and notify your emergency contact. LinkRx's 24/7 support line ensures urgent help is always available.

Yes. We operate 24 hours a day, 7 days a week, including holidays—offering companionship, overnight care, and emergency support whenever needed.

Facilities & Partnerships

Yes. We partner with residential care facilities, assisted living communities, and retirement homes throughout Metro Vancouver to provide companion and activity-based care that enriches residents' lives.

Absolutely. Our respite care services give family caregivers time to rest and recharge while ensuring their loved one continues to receive high-quality, compassionate care.

Yes. Our caregivers are trained in dementia and Alzheimer's support, using empathetic, evidence-based techniques to ensure safety, comfort, and engagement.

Next Steps

During your complimentary consultation, a Care Coordination team will meet with you (in-person or virtually) to assess your needs, explain services, discuss pricing, and co-create a personalized care plan—completely free and with no obligation.

Care can typically start within 2–5 business days following your consultation, depending on caregiver availability and your preferred schedule. Urgent cases can often be arranged sooner.

Your satisfaction is our top priority. If you're ever unhappy with any aspect of your service, we'll address it promptly including adjusting your care plan or assigning a new caregiver. We stand by a 100% satisfaction commitment.

You can reach us anytime: 📞 +1 (604) 338-3098 (24/7) 📧 contact@linkrx.ca 🌐 www.linkrx.ca 📍 Serving Metro Vancouver: Burnaby, Surrey, White Rock, Langley, Coquitlam & Richmond

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