Terms & Conditions

Payment for Services may be made in advance online, charged after the completion of services, or billed monthly, as specified in your individual Service Agreement with LinkRx. You are responsible for payment of all applicable taxes (including, without limitation, PST) directly related to the purchase or use of Services, excluding only taxes based on LinkRx’s income. A written Request for Services may be submitted electronically (via our website portal) or by email to contact@linkrx.ca.

You may request, schedule, reschedule, or cancel Services by using our website portal, emailing us at the address provided above, or by calling +1‑778‑318‑4402 or +1‑604‑338‑3098. LinkRx will confirm all Scheduled Services by email.

You may reschedule or cancel a Service with a minimum of twenty-four (24) hours’ advance notice via our website portal, email or telephone.

If we do not receive the required notice, LinkRx will make reasonable efforts to deliver the Scheduled Services as planned, and you will remain responsible for payment in full, regardless of whether the Services are ultimately delivered.

In addition to ordering Services on an as-needed basis, you may also subscribe to ongoing Services on a weekly, monthly, or yearly basis, as outlined in your Service Agreement. Subscriptions remain active indefinitely and will continue until you notify LinkRx that services are no longer required. We will inform you in advance of any changes to service fees or subscription rates.

Charges will be applied no more than 72 hours before the start of a new billing period. If we are unable to process a payment (e.g., due to expired or insufficient funds), you remain responsible for any outstanding amounts. We will make reasonable attempts to process your updated payment method, which may alter your billing cycle. LinkRx reserves the right to cancel your subscription if we are unable to successfully collect payment.

If LinkRx is unable a fulfil a service request that has been charged, we will process you a full refund before your next billing cycle.

While LinkRx strives to fulfil all confirmed Requests for Services as scheduled, there may be occasions when we are unable to provide services as planned—such as in the case of companion and caregiver illness, personal emergencies, or unforeseen unavailability.

In such cases, we will make reasonable efforts to contact you promptly and offer an alternative schedule or replacement companion or caregiver, subject to your approval.

If we are unable to reach a mutually agreeable alternative, or if no substitute is available, you will not be charged for the affected service. In such circumstances, LinkRx shall not be held liable for any inconvenience, loss, or damages arising from the delay or non-performance of Services. We appreciate your understanding and flexibility under these exceptional conditions.

Your use of Services is subject to our Privacy Policy, which is available at https://www.linkrx.ca/privacy-policy

The agreement between you and LinkRx—comprising these Terms and each corresponding Request for Services (the “Agreement”)—will remain in effect until terminated by either party.

You may terminate the Agreement at any time by providing at least forty-eight (48) hours’ prior notice, without cause and at no additional cost. LinkRx may terminate the Agreement without cause by providing you with at least ten (10) calendar days’ prior written notice, or such longer period as may be required under applicable law.

In addition, LinkRx may terminate the Agreement and/or suspend your access to Services immediately and without further notice if you breach any of these Terms. In such cases, you will remain responsible for all outstanding amounts owing up to and including the effective date of termination.

We will not be responsible for delays or non-performance due to force majeure circumstances beyond their reasonable control, including without limitation acts or any order of government, outbreak, endemic, pandemic, fire, flood or other natural disaster, accidents, strikes or other labour disturbances, shortages of supplies or equipment, shortages of fuel, inability to obtain or delays of transportation facilities, incidents of war, or other similar types of events.

LinkRx and its affiliates are not responsible for any losses or damages that might happen due to your instructions or other third parties related to your Services.

In no event will LinkRx or its affiliates, and each of their directors, officers, employees, subcontractors, agents or successors and assigns be held liable for any claims, damages (direct, indirect, consequential or otherwise), losses, liabilities (whether accrued, actual, contingent or otherwise), actions, demands, suits, judgments, causes of action, legal proceedings, penalties or other sanctions and any costs and expenses arising in connection therewith, including, without limitation, legal fees and disbursements on a solicitor and client basis (including, without limitation, all such legal fees and disbursements in connection with any appeals) (collectively, “Claims”) arising from or in connection with any act or omission on the part of, or instructions given by, you, any person acting on your behalf or as your agent, any applicable health authority, payor, insurance provider or otherwise. You hereby agree to indemnify and hold LinkRx harmless from and against any and all such Claims.

Except to the extent paid in settlement from any applicable insurance policies, and to the extent permitted by applicable law, you agree to indemnify, defend and hold harmless LinkRx, its affiliates and their respective officers, directors, employees, agents, Providers and successors from and against all claims, liabilities, losses, expenses, damages and costs, including reasonable legal fees resulting from or arising out of your acts or omissions in connection with the Agreement. This indemnification will survive the termination of the Agreement.

The Agreement and all matters arising out of or relating to the Agreement, are governed by, and construed in accordance with, the laws of the Province of British Columbia and the federal laws of Canada.

You irrevocably and unconditionally agree that you will not commence any action, litigation or proceeding of any kind whatsoever against us in any way arising from or relating to the Agreement in any forum other than the courts of the Province of British Columbia. You irrevocably and unconditionally submit to the exclusive jurisdiction of such courts in any such action or proceeding and irrevocably and unconditionally waive any objection to the venue of any action or proceeding in such courts and irrevocably waive and agree not to plead or claim in any such court that any such action or proceeding brought in any such court has been brought in an inconvenient forum. A final judgment in any such action, litigation or proceeding is conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by applicable law.

If any term or provision of the Agreement is found to be invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of the Agreement nor invalidate or render unenforceable such term or provision in any other jurisdiction. No waiver by you or us of any of the provisions of the Agreement shall be effective unless explicitly set forth in writing and signed. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from the Agreement shall operate or be construed as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

The Agreement constitutes the entire agreement between you and LinkRx and governs your use (or the Client’s use, as applicable) of the Services, superseding any prior agreements with respect to the same subject matter between you and us. There is no representation, warranty, collateral agreement or condition affecting the Agreement except as expressly provided for in these Terms and any Request for Services submitted by you. You acknowledge and agree that if there is any conflict between the terms and conditions of these Terms and the terms and conditions of any Request for Services submitted by you, the terms and conditions of these Terms will supersede and control.

In addition to your right to cancel or terminate the Agreement as stated above, you may also have other rights, duties and remedies at law. For more information, you may contact Consumer Protection BC.